Frequently Asked Questions

We believe in total transparency. Our rates start at $125/hour. The clock starts when we arrive at your location and stops when the last item is unloaded.

There is a flat $125 round-trip travel fee to cover mileage and fuel from our home base to your location and back.

There are no hidden fees or surprise charges beyond these clearly stated costs.

No. We do not charge stair fees or long carry fees. Our hourly rate covers the labor required, regardless of how many flights of stairs are involved. We keep pricing simple so you know exactly what to expect.

Yes. We have a 2-hour minimum for all moves. This ensures we can provide efficient service and properly cover scheduling and labor time.

For most standard moves, no deposit is required. For larger jobs or full-day moves, we may require a deposit to secure your date. We will always communicate this clearly during booking.

We are a carrier, not a broker. That means we handle your move directly with our own team. Your belongings stay in our care from start to finish.

Yes. We offer full professional packing services. We can provide boxes and supplies, and carefully pack your home or selected fragile items.

We treat your furniture like our own. Our standard service includes wrapping furniture in heavy-duty moving pads and shrink wrap before transport. We take every precaution to minimize the risk of scratches or damage during the move.

Yes. On The Move is fully licensed and insured. We follow all state and federal regulations to ensure your belongings are handled safely and professionally.